Terms and Conditions for Man With Van Totteridge

These Terms and Conditions set out the basis on which Man With Van Totteridge provides domestic and commercial moving, transport, and related removal services within the UK. By making a booking, confirming a quotation, or allowing our crew to begin work, the customer agrees to these terms. These conditions are designed to ensure a clear, fair, and practical arrangement for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the service.

For the purpose of these terms, “we”, “us”, and “our” refer to Man With Van Totteridge, while “you” and “your” refer to the customer, client, or person instructing the work. The service may include loading, transport, unloading, item placement, disposal assistance, and other agreed van services. Any special requests, access issues, parking arrangements, or timing constraints should be declared in advance so they can be included in the quotation and planned service.

These terms apply to all bookings unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply. The headings in this document are for convenience only and do not affect interpretation.

1. Booking Process

All bookings for a man and van service are subject to availability and acceptance by us. A booking is not confirmed until we have acknowledged the request and, where required, received any agreed deposit or advance payment. During the quotation stage, we may ask for details such as the number and type of items, estimated volume, collection and delivery addresses, access conditions, floor levels, parking restrictions, and any dates or times that must be met.

It is your responsibility to provide accurate, complete, and up-to-date information. A quotation is based on the details supplied at the time and may be amended if the scope of work changes. Common changes include additional items, extended loading time, difficult access, waiting time, or extra stops. If the information provided is incomplete or inaccurate, we may revise the price, adjust the vehicle size, alter the crew requirements, or, where necessary, decline to proceed.

The service may be booked by phone, email, message, online form, or any other method we make available. Once a booking is accepted, you will be informed of the agreed date, estimated arrival window, service scope, and any special conditions. You should check all booking details carefully and notify us promptly of any errors. We may rely on the latest confirmed instructions supplied by you before the service begins.

2. Service Scope and Customer Obligations

Our Totteridge van service is intended for lawful transport and removals only. Unless otherwise agreed, the service includes one vehicle, standard fuel, and the level of labour stated in the quotation. It does not automatically include dismantling, reassembly, specialist packing, disconnection of appliances, heavy-lift equipment, or any service that requires additional skill, certification, or insurance.

You must ensure that the property, items, and route are ready for collection at the agreed time. If necessary, parking permits, loading bay permissions, building access approval, lift reservations, or other arrangements should be secured by you in advance. We are not responsible for delays caused by missing access arrangements, unsuitable packaging, prohibited access, or instructions that cannot safely be followed.

All items handed to us must be suitably packed, labelled, and protected unless we have specifically agreed to pack them. You are responsible for ensuring that fragile, valuable, or irreplaceable goods are declared as such before the move. While we take reasonable care, we do not inspect the contents of sealed boxes or concealed containers unless requested and agreed in advance.

3. Payments and Charges

Prices for UK removal services are normally based on an hourly rate, fixed quote, or a combination of both, depending on the nature of the job. Any estimate given before the booking is confirmed is provided in good faith but may change if the work differs from the original description. Additional fees may apply for long carries, stairs, waiting time, congestion, parking charges, tolls, congestion or clean air zone charges, additional labour, unsocial hours, or urgent same-day work.

Unless otherwise stated, payment is due on completion of the service or at another time agreed before the booking. We may require part or full payment in advance for larger jobs, repeat bookings, or work involving disposal, storage, or specialist handling. We accept payment methods that we confirm in advance and may refuse a method if it creates delay, risk, or administrative difficulty.

Invoices must be paid in full by the due date shown. If payment is late, we may charge reasonable administration costs and interest where permitted by law. We reserve the right to suspend, delay, or cancel further work if there is an outstanding balance from a previous booking. Any discounts, promotions, or special rates are only valid if confirmed in writing and may be withdrawn where the booking details change.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a man with van booking by giving reasonable notice. If you cancel at short notice, we may charge a cancellation fee to cover reserved time, vehicle allocation, and any costs already incurred. The amount of the fee may vary depending on how much notice is given and whether the job was scheduled as a fixed appointment or a time-based service.

If you are unable to access the property, do not have the authority to proceed, or are not ready at the agreed time, we may treat the booking as cancelled, delayed, or abandoned, depending on the circumstances. Waiting time may be charged where our crew remains on site beyond the reasonable allowance stated in the quotation. If a second visit is needed because the first attempt could not be completed for reasons outside our control, additional charges may apply.

We will always try to attend at the agreed time, but arrival windows are estimates rather than guarantees unless expressly stated otherwise. Delays may occur due to traffic, weather, road closures, loading complications, or events outside our control. Where a delay arises, we will make reasonable efforts to keep you informed and to complete the service as soon as practicable. We are not liable for indirect losses caused by unavoidable delays.

5. Liability and Insurance

We will take reasonable care when handling your possessions and property. However, except where prohibited by law, our liability is limited to loss or damage directly caused by our proven negligence. We are not responsible for pre-existing damage, wear and tear, poor packing by the customer, inherent defects, items that are unsuitable for transport, or damage caused by instructions given by you or your representative.

You should not include prohibited, dangerous, illegal, or perishable items unless we have agreed in writing and the item is lawful and safe to transport. Certain belongings, including cash, jewellery, documents, sentimental items, data storage devices, and other high-value items, should be carried by you whenever possible. If you ask us to transport valuable goods, you must disclose their nature and any special handling requirements in advance.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service ends. Supporting evidence, such as photographs, item descriptions, and purchase details, may be requested. Our responsibility for any claim will not exceed the limits of any applicable insurance cover or the amount paid for the relevant service, whichever is lower, unless a different limit is required by law.

6. Waste, Disposal, and Regulatory Compliance

Where our van moving service includes removal of unwanted items, you remain responsible for ensuring that the goods are owned by you or that you have authority to arrange their disposal. We will not accept hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, tyres, oils, paint, batteries, or other regulated materials unless we have expressly agreed to do so and are legally permitted to handle them.

Waste collection and disposal services may be subject to UK environmental law, licensing requirements, and local authority rules. We will only dispose of waste through lawful channels and in a manner consistent with the applicable regulations. If items are described as waste, scrap, junk, or rubbish, you confirm that they are not subject to special controls unless you tell us otherwise before the booking is confirmed.

You must not ask us to fly-tip, burn, dump, or otherwise dispose of waste unlawfully. If we suspect that an item may be prohibited, unsafe, or controlled, we may refuse to carry it, separate it from the load, or end the service. If illegal or undeclared waste is found among the items, you may be responsible for any resulting costs, penalties, or losses incurred because of inaccurate information supplied by you.

7. Property Access, Safety, and Conduct

You must ensure that the work area is reasonably safe and suitable for the service. This includes keeping walkways clear, protecting pets and children, securing loose items, and warning us of any hazards such as low ceilings, broken flooring, weak staircases, limited parking, or difficult manoeuvring conditions. If the environment is unsafe, we may pause or stop work until the hazard is removed or controlled.

Our crew may refuse to carry out any instruction that is unsafe, unlawful, or outside the agreed scope. We may also refuse to move items that are too large, too heavy, poorly packed, or likely to cause damage to property, vehicles, or people. Where we make such a refusal, this will not automatically entitle you to a refund if the issue arose from information withheld or an unsafe environment.

You and any persons acting on your behalf must treat our staff with respect. Abusive, threatening, discriminatory, or aggressive behaviour will not be tolerated. We may suspend or terminate the service immediately if any person on site behaves in a manner that creates risk or prevents the job from being completed safely.

8. Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any aspect of the service, you should notify us as soon as possible so that we can investigate and, where appropriate, attempt to resolve the matter. A complaint should include the booking date, a description of the issue, and any supporting information that may help us assess the circumstances. We aim to handle concerns fairly and promptly.

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, road accidents, government action, strikes, fire, flood, breakdown, epidemic restrictions, or other force majeure events. In such cases, we may rearrange the booking, suspend performance, or cancel the service without liability for resulting indirect loss, provided we act reasonably in the circumstances.

Any waiver of a right under these terms must be in writing and signed by or on behalf of the party granting it. No person who is not a party to the contract may enforce any term unless permitted by law. These terms represent the full agreement between the parties regarding the service and replace any previous discussion, note, estimate, or verbal understanding unless expressly incorporated in writing.

9. Governing Law

These service terms and any dispute or claim arising from or connected with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law requires otherwise. If the service is provided in another part of the UK, these terms will still be applied as far as permitted by the relevant law.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions for Man With Van Totteridge. They are intended to provide a clear framework for a professional, lawful, and efficient moving service while protecting the interests of both the customer and the provider.