Terms and Conditions
Man with Van Totteridge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Totteridge provides man and van, removals, transportation, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "Company", "we", "us" and "our" refer to Man with Van Totteridge as the provider of removal and man and van services.
1.2 "Customer", "you" and "your" refer to the person, firm, partnership or company requesting or receiving the services.
1.3 "Services" means any man and van, removal, loading, unloading, packing, unpacking, transportation, or related services that we agree to provide.
1.4 "Order" or "Booking" means your request for services that is accepted and confirmed by us.
1.5 "Goods" means all items, property, belongings, furniture, equipment, boxes, or other materials entrusted to us for transport, handling or removal.
1.6 "Vehicle" means any van or other vehicle used by us to provide the services.
2. Scope of Services
2.1 We provide man and van and removal services, primarily within Totteridge and surrounding areas, and to other locations in the United Kingdom as agreed at the time of booking.
2.2 The specific services to be provided, including locations, dates, times, and any additional requirements, will be set out in the booking confirmation.
2.3 We reserve the right to decline any booking request at our sole discretion, including where the work falls outside our usual service area or capacity.
3. Booking Process
3.1 You may request a quote and booking by contacting us with full and accurate information regarding:
(a) Collection and delivery addresses;
(b) Property access details, such as floor levels, lifts, parking restrictions and access distances;
(c) The nature, quantity and approximate weight of goods;
(d) Any special handling requirements, fragile items or high value items;
(e) Preferred date and time of the move or transport.
3.2 Any quote provided is based on the information you supply. If the information is incomplete or inaccurate, we may adjust the quote, amend the services, or cancel the booking.
3.3 A booking is only confirmed when we have accepted your request and you have agreed to any applicable charges and these Terms and Conditions. We may require a deposit to secure the booking.
3.4 You are responsible for ensuring that all details stated in the booking confirmation are correct. Any changes must be notified to us as soon as possible and may result in additional charges or a change of service time or date.
4. Access, Parking and Property Conditions
4.1 You must ensure suitable parking is available at both collection and delivery addresses. This includes obtaining any necessary permits or permissions and covering any parking fees or fines incurred due to inadequate arrangements.
4.2 If our vehicle cannot park within a reasonable distance of the property, or if there are unexpected access restrictions such as narrow doorways, stairs, or long carrying distances, additional charges may apply or the services may be limited.
4.3 You must ensure that the premises are safe and suitable for our staff to work in, and that all floors, stairways and paths are clear of hazards.
5. Packing and Preparation of Goods
5.1 Unless expressly agreed in writing, you are responsible for properly packing and securing your goods before we arrive. This includes using suitable boxes, wrapping and protective materials.
5.2 We may refuse to transport any item that is inadequately packed, unsafe, excessively heavy, or likely to cause damage or injury.
5.3 You must remove or secure any fixtures, fittings, or items attached to walls or ceilings before our arrival, unless we have specifically agreed to undertake this work.
5.4 You are responsible for ensuring that all domestic appliances are disconnected, defrosted, drained and ready to move. We do not disconnect or reconnect appliances such as washing machines, cookers or dishwashers.
6. Excluded and Restricted Items
6.1 We do not carry the following items, and they must not be included in any consignment:
(a) Illegal goods, stolen property or items obtained unlawfully;
(b) Explosives, firearms, weapons, ammunition or similar items;
(c) Flammable, hazardous, toxic or corrosive materials including gas bottles, petrol, paints, solvents or chemicals;
(d) Perishable goods, live plants or animals;
(e) Cash, precious metals, jewellery, bullion, bonds, securities, or items of exceptional value such as art, antiques or collections, unless we have agreed in writing to carry them.
6.2 If we become aware that any excluded items have been included without our consent, we may remove, refuse to transport or dispose of them, and you may be liable for any resulting costs, delays or damage.
7. Waste Regulations and Disposal
7.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and only remove items as part of our removal and man and van services.
7.2 We will not remove household refuse, builders waste, hazardous waste, or any items that require specialist disposal, except where this has been expressly agreed and arranged in advance.
7.3 You are responsible for ensuring that any items you ask us to take away are lawful to transport and dispose of. We may refuse any items that appear to be unsuitable, contaminated, hazardous or not in accordance with regulations.
7.4 Any charges for authorised disposal of goods at recycling centres or waste facilities will be agreed with you and will be payable in addition to our standard service rates.
8. Payments and Charges
8.1 Our charges may be based on hourly rates, fixed prices, distance, volume, or a combination of these, as confirmed at the time of booking.
8.2 We may require a deposit or part payment in advance to secure the booking. The balance will usually be payable on completion of the services, unless otherwise agreed.
8.3 Payment must be made using a method we accept at the time of service or in accordance with any invoice terms we provide. We reserve the right to refuse to commence or continue a job where payment terms have not been met.
8.4 If the duration of the job exceeds the estimated time due to factors beyond our control, such as delays in access or additional goods not originally declared, you may be charged for the extra time at the agreed rate.
8.5 If payment is not made when due, we may charge interest on overdue amounts and may retain possession of any goods until payment is received in full.
9. Cancellations and Amendments
9.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
9.2 We may apply the following cancellation charges, depending on when we receive your notice:
(a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
(b) Between 7 days and 48 hours before the scheduled service date: a cancellation fee up to 50 percent of the quoted price or loss of deposit, whichever is greater.
(c) Less than 48 hours before the scheduled service date or failure to provide access on the day: a cancellation fee up to 100 percent of the quoted price.
9.3 If you change the date, time, address or scope of the services, we may treat this as a cancellation and new booking, and revised charges may apply.
9.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or legal restrictions. In such cases, our liability will be limited to a refund of any payments received for the affected services or rescheduling at a mutually convenient time.
10. Your Responsibilities
10.1 You must:
(a) Provide accurate information when requesting a quote or making a booking;
(b) Be present, or ensure an authorised representative is present, at collection and delivery addresses to direct operations and sign any relevant documents;
(c) Ensure all goods are properly packed and ready to move, unless packing services have been agreed;
(d) Secure and retain all important documents, valuables and items of high personal value, which should not be included in the removal;
(e) Check the vehicle at completion to ensure nothing has been left behind.
11. Our Liability for Loss and Damage
11.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods or property is subject to the limitations in this section.
11.2 We will not be liable for:
(a) Loss or damage arising from your failure to adequately pack, protect or label goods.
(b) Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of external physical damage caused by our negligence.
(c) Loss or damage to goods of a fragile, delicate or perishable nature where such goods were not adequately protected or were not disclosed to us.
(d) Damage to furniture or goods that are already worn, weakened, defective, or where they require special handling that was not disclosed.
(e) Indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity or emotional distress.
11.3 Our total liability in respect of any claim for loss or damage, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum per job, taking into account the value of the goods and the service charge. If you require higher protection, you should arrange appropriate insurance cover for your goods.
11.4 We will not be liable for any loss or damage where such loss or damage results from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, traffic conditions, road closures, war, civil disturbance, or acts of third parties.
12. Claims and Complaints
12.1 You must inspect the goods and premises as soon as reasonably possible upon completion of the services.
12.2 Any visible loss or damage to goods or property that you believe was caused by our services must be reported to us immediately on the day of the service or as soon as discovered, and in any event not later than 7 days after completion.
12.3 You must provide reasonable evidence in support of any claim, including photographs, descriptions of loss or damage, and proof of value where appropriate.
12.4 We will investigate any complaint in good faith and may request further information or access to inspect the alleged damage. Failure to cooperate may affect our ability to assess and resolve your claim.
13. Time Limits and Delays
13.1 Any times quoted for arrival or completion are estimates only and are not guaranteed, although we will make reasonable efforts to adhere to agreed schedules.
13.2 We are not liable for delays caused by events or conditions beyond our control, such as traffic, accidents, road closures, or delays in obtaining access to premises.
13.3 If delays are caused by your actions or omissions, including late access, incomplete packing, or additional unnotified items, we may charge for extra time and costs incurred.
14. Insurance
14.1 We maintain appropriate insurance cover for our legal liability in the course of providing removal and man and van services.
14.2 You are strongly advised to arrange your own insurance to cover the full value of your goods during removal, transit and storage, as our liability is limited as set out in these Terms and Conditions.
15. Privacy and Data Protection
15.1 We will collect and use your personal data solely for the purposes of managing your booking, providing our services, processing payments and handling any enquiries or claims.
15.2 We will take reasonable steps to keep your information secure and will not sell or share your details with third parties except where necessary to provide our services, comply with legal obligations or enforce our rights.
16. Subcontracting
16.1 We reserve the right to use carefully selected subcontractors or partner companies to perform all or part of the services. In such cases, these Terms and Conditions will still apply to the services provided.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the provision of our services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or our services.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall constitute a waiver of such right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements, whether written or oral.
18.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
By confirming a booking with Man with Van Totteridge or using our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
